Terms of Use

These are the rules for using Hostezo: the website hostezo.com, the Hostezo Owner app for PG owners and managers, and the Hostezo app for residents. When you log in, you agree to them. Part A is for everyone, Part B for PG owners, Part C for residents.

1. Who we are

Hostezo is run by AK MEATSS (a sole proprietorship, Udyam registration UDYAM-TN-04-0130466), No 95/2, West Main Road, Pasikulam, Pelandurai, Cuddalore District, Tamil Nadu 606105, India. Email support@hostezo.com, phone +91 97517 50691.

2. What Hostezo does

Hostezo is software. It helps a PG owner manage rooms, beds, residents, rent, menus and messages, and gives residents an app for their stay. Each PG is an independent business. The PG owner, not Hostezo, provides the room, the food and the services, sets the rent and the house rules, and is responsible for them.

3. Your account

• You must be 18 years or older.
• You log in with your mobile number and a one-time code (OTP). Do not share the code with anyone.
• Use your own, real name and number. You are responsible for what is done from your account.

4. Please do not

• Use someone else's number or account.
• Enter false information, such as a rent payment you did not make.
• Abuse or threaten anyone through the app.
• Try to break, copy or misuse the app or website.
• Send or upload anything that is illegal, obscene, abusive, hateful, false or misleading, someone else's private information, harmful to children, a virus, or a threat to India's unity, security or public order.

If you do, we may remove it, block your account, and report it where the law requires.

5. Using Hostezo for your PG

• You pay Hostezo the monthly fee agreed with you before you start. If it is not paid, we may pause your PG's account after telling you. Your data is not deleted when an account is paused.
• You can add managers. You are responsible for what they do in the app.
• You are responsible for running your PG lawfully: licences, safety, food hygiene, and any police or tenant verification your area requires.

6. Your residents' information

• Add only residents who live in your PG, with their knowledge.
• Enter only the last 4 digits of any ID number. Never type a full Aadhaar or other ID number into the app.
• Use residents' information only to run your PG. Do not sell or share it.
• If a resident asks you to correct or delete their information, help them, or send them to us.

7. Your house rules, rent and advance

• You choose your PG's house rules (for example gate time, visitors, smoking) and your rent rules (pay within how many days, how many days' notice to get the advance back). They are shown to your residents in the app.
• Your rules must be fair and lawful, and you must follow them yourself, including returning the advance as your rule says.
• Rent goes from the resident to you by UPI. Hostezo does not collect, hold or refund rent or advance.
• Tap "Received" only when the money has reached you.

8. Living in your PG

• You can join a PG only after its owner adds your mobile number.
• Follow your PG's house rules. You can always see them in the app. They are set by your PG owner, not by Hostezo.
• Skip meals and mark the days you go home before the cut-off time your PG sets, so the cook makes the right number of plates.

9. Rent and advance

• Your rent, advance and rent date are agreed between you and your PG owner. The app shows them.
• You pay by UPI straight to the owner. Tap "I have paid" only after you really paid, with the correct UPI reference number. Your rent shows as paid when the owner confirms it.
• To get your advance back, follow your PG's notice rule shown in the app.
• Any rent or advance dispute is between you and your PG owner. Tell us if you need help and we will try to help both sides.

10. Complaints about your PG

Problems with your room, water, Wi-Fi or food go to your PG owner through the Complaint button in the app. If the owner does not help, email us. Nothing in these terms takes away your rights under the Consumer Protection Act, 2019.

11. When things go wrong

• The app may be paused for a short time for maintenance.
• As far as the law allows, Hostezo is not responsible for the room, food, services, rent or rules of any PG. They are the PG owner's responsibility.

12. Your information

How we use your information is explained in our Privacy Policy.

13. Changes

We may update these terms. The date at the top shows the latest change. If you keep using Hostezo after a change, the new terms apply.

14. Law and courts

These terms follow the laws of India. Any dispute goes to the courts of Tamil Nadu, India.

15. Complaints (Grievance Officer)

• Name: Anburaj K, Grievance Officer, AK MEATSS (Hostezo)
• Email: support@hostezo.com
• Phone: +91 97517 50691
• Address: No 95/2, West Main Road, Pasikulam, Pelandurai, Cuddalore District, Tamil Nadu 606105

We reply within 24 hours and solve your complaint within 15 days. If you are still not happy, you can call the National Consumer Helpline 1915.